Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at info@abivoki.com.

Please include your order number and the reason for your return. If the item is damaged, defective, or incorrect, please also include clear photos showing the issue.

If your return is accepted, we will provide you with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

For returns due to a change of mind, incorrect selection, or other reasons not caused by an error on our part, the customer is responsible for return shipping costs.

If the item is defective, damaged, or incorrect due to our error, ABIVOKI A'BREE will cover reasonable return shipping costs or provide another appropriate resolution.

You can always contact us with any return questions at info@abivoki.com.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item.

Please provide your order number and photos of the product and packaging so that we can evaluate the issue and make it right.

Depending on the circumstances, we may provide a replacement, refund, or other appropriate resolution.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, or other applicable reasons.

Products that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for a return or refund.

Certain opened personal care or hygiene-related products may also be non-returnable where permitted by applicable law.

Custom or personalized products, gift cards, and items specifically marked as final sale are generally not eligible for return, except where required by applicable law.

Please contact us at info@abivoki.com if you have questions about the return eligibility of a specific item.

Exchanges

The fastest way to ensure you receive the product you want is to return the item you currently have.

Once the return has been accepted, you may place a separate order for the new item.

If you received a defective, damaged, or incorrect item, please contact us before placing another order so that we can provide an appropriate resolution.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with applicable consumer protection laws.

The item must generally be returned in the same condition in which you received it, unused and in its original packaging, together with the receipt or proof of purchase, subject to any exceptions permitted under applicable law.

Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember that it may take additional time for your bank, credit card company, or payment provider to process and post the refund.

Original shipping charges are generally non-refundable for returns due to a change of mind, unless otherwise required by applicable law.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@abivoki.com.

International Returns

For international returns, customers are generally responsible for return shipping costs and any applicable customs duties, taxes, or other charges unless the return is due to a defective, damaged, or incorrect item supplied by us.

We recommend using a trackable shipping service for international returns, as ABIVOKI A'BREE cannot guarantee receipt of returned items sent without tracking.